Get more customers with a website that actually works.

For a typical small-business site the honest US range is $2,500–$8,000, and most land between $3,000 and $6,000. We start at $350 for a digital business card and go to $12,500 for a full store. If anyone quotes you $500 for a "custom" site, you're getting a template with your logo dropped in — which is fine, as long as you know that's what you bought. Use our quote tool and you'll get your actual number in 60 seconds, no email required.

Because Wix sells you the software. We sell you the work. The $20 is the tool — you still have to make every decision, write every word, find every photo, and structure the pages so Google can read them. That's 40–80 hours. If you have the time and the taste to do it yourself, Wix or Squarespace is a genuinely good answer and we'll tell you so. We'd rather lose the sale than take money from someone who didn't need us.

Domain registration (~$15/yr), hosting (~$10–30/mo), professional photography, premium fonts, paid stock beyond what we license for you, third-party software (booking, POS, payment processors), ad spend, and any pages beyond the agreed scope. We put the exclusions in writing before you pay anything. Any agency that won't hand you a written "not included" list is planning to bill you for those things later.

The unavoidable floor is hosting + domain + SSL: realistically $15–$40/month. Everything else is optional. A care plan runs $39–$550/mo depending on how much you want us doing. You can decline all of it and the site keeps running. You don't need a care plan on day one for a simple brochure site — you do need one if you take payments or you'd lose real money if it went down for a week.

Mostly no — and you should be suspicious of anyone who says otherwise. The deposit pays for the discovery and the first design work that happens before you see anything. What we do instead: if you hate the first design and want to walk, you keep the design files and we refund everything except the hours actually worked, itemised. Ask any agency for that number in writing. The number is the test, not the promise.

Tell us early and we stop, rather than stall. You get everything produced to that point — designs, code, content, files — handed over, and the project pauses with no penalty. You won't get a refund for completed work, and a half-built site is worth less than half a site. But you will not be held hostage, and you can restart later or hand it to anyone else.

A payment plan — three payments at no extra cost, or six months for +8%. Or Website-as-a-Service from $89/mo with no big bill at all. What we won't do is start with $0 down; the deposit is a mutual commitment and it's how projects avoid being abandoned.

Yes — fully, in writing, on final payment. The design files, the code, the content we wrote, the images we licensed for you. Under US copyright law the default is that the creator keeps ownership unless there's a written assignment — so "of course you own it" from an agency with no written IP clause is worth nothing. Ask us for that clause. Ask every agency for that clause.

You do, and we insist on it. Buy it yourself, in your own name, on your own card — we'll walk you through it in ten minutes, then you give us access. The single most common way small businesses get extorted is a designer registering the domain in their own name. Whoever buys it, owns it. If any agency offers to "handle the domain for you," ask whose name goes on the registration and get the answer in writing.

Yes. Full export, all the code, every credential, and a handoff document. No exit fee, no "release fee." We'll spend 30 minutes with your new developer at no charge. If we've done our job you won't want to leave — and if we haven't, holding your site hostage doesn't fix that.

Fair question for a new agency, and here's the concrete answer: your domain is in your name, your hosting is on your card, and you hold the admin logins from day one — not at launch, from day one. If we vanished tomorrow your site keeps running and any developer can pick it up, because it's standard HTML and CSS, not a proprietary platform. The protection isn't our promise. It's the structure. Any agency whose disappearance would take your site down has set it up that way on purpose.

Any competent one, yes. We build on standard, portable code. Watch out for agencies that build on their own in-house platform — the site literally cannot leave, so "you own your site" becomes technically true and practically meaningless. That's the mechanism behind most "$99/month and you'll own it after 24 payments" offers. Ask any agency: what exactly happens to my site the day I stop paying you?

No. Care plans have a 3-month minimum, then run month-to-month and cancel with 30 days' notice. Pay annually and you get 12 months for the price of 10. There's no year-long lock-in and no cancellation penalty.

Four to eight weeks for a standard site — assuming you get us content and feedback on schedule. The honest version: the number one cause of late websites is the client, not the agency. Specifically, waiting on text and photos. If you take three weeks to send your content, it takes three weeks longer. We'll tell you that at the start, and we'll chase you.

No — we write it, and it's included. We interview you for 45 minutes and write from that. You do have to read it and correct it, because we'll get details about your business wrong and you're the only person who can catch that. Any agency promising "you won't have to think about it at all" is about to publish generic filler with your business name pasted in.

Very common. Three options: we use licensed stock at no charge; you shoot them on a modern phone and we give you a shot list and coach you (this genuinely works); or you hire a local photographer for $300–$800, which is usually the highest-return money you'll spend. For trades and restaurants, real photos of your work beat beautiful stock every single time.

You see the design before we build anything, so saying no costs you nothing but time. Two rounds of revisions are included. If we're still not close after that, we're a bad fit — and there's a stated exit in the contract for exactly that, rather than us grinding you down until you accept something you don't like.

Two rounds included, then it's hourly at a rate we tell you upfront. Nobody offers genuinely unlimited revisions — agencies that advertise it either cap it in the fine print or have priced the expected overage into the sticker. We'd rather show you the meter than hide it. A "round" means you gather all your feedback and send it once; it doesn't mean one change.

Normal, and we plan for it. Just tell us. If we don't hear from you for 30 days the project goes dormant, your files are held for you at no charge, and restarting may mean requeuing. What we won't do is silently keep it "open" for six months and then bill you for it.

You shouldn't trust us yet. You should verify us, and structure the deal so trust isn't required. Your domain and hosting stay in your name. You hold the logins from day one. You pay in milestones tied to things you can actually see. The contract assigns you everything in writing. Every one of those protects you even if we turn out to be terrible. Any new agency that asks you to trust them instead of protecting you is the wrong new agency.

Honestly, right now we don't have a list of them to give you. We're not going to invent testimonials or buy them — fake reviews are illegal under FTC rules, and you'd find out anyway. What we can show you is this website itself, our published prices, our free audit tool, and our terms. Judge us on those.

Straight answer: we use AI as a tool for first drafts and code assistance, and a human rewrites and reviews everything before it reaches you. What we don't do is publish unreviewed AI content, and we'll never tell you a machine wrote nothing when it wrote something. If you'd rather we didn't use it in your copy at all, say so and we won't.

That's the most-reported scam in this industry, so protect yourself the way you would with any contractor: pay by credit card (not Zelle, not wire, not crypto — those have no chargeback rights), get a signed contract with milestones, and never pay 100% up front. We're telling you how to protect yourself from us. If we're worth hiring, that costs us nothing.

You edit it yourself. We hand over admin access and a short video walkthrough. If you can use Word, you can change your text, swap a photo, and update your hours. An agency that structurally prevents you from making small edits is manufacturing recurring revenue. Charging $150 to change a phone number is a business model, not a service.

Depends what you have, and here's the honest split. A simple site with no plugins genuinely needs very little — you can skip it and we'll say so. A site with plugins, forms or payments does need updates, because unpatched plugins are the number one way small-business sites get hacked. We'll tell you which one you are. If you don't need a plan, we won't sell you one.

We monitor it automatically, around the clock. On a care plan we're alerted the moment it breaks and it's covered — you'll usually get an email from us before you notice. Without a plan we'll still help, billed hourly, but we may not see it until morning. No honest agency can promise 100% uptime; some outages are the host's fault and out of everyone's hands.

No — email and website are separate services that happen to share a domain. You'll want Google Workspace or Microsoft 365 (about $6–7/user/month) for professional email at your domain. We set up the DNS records so it actually works — and lands in inboxes instead of spam — at no extra charge. Most small businesses have this configured wrong and never find out.

Automated daily backups, stored off the server, so a compromised server doesn't take the backups down with it. Backups that live on the same server as the site are not backups. Ask any agency where the backups are kept and how fast a restore takes — if they can't answer in one sentence, they don't have real ones.

No, and neither can anybody else. Google says plainly that nobody can guarantee a #1 ranking, and agencies that promise specific positions are either lying or about to use tactics that get you penalised. A ranking guarantee is a documented scam signal — the FTC has sued companies over it. What we can do is make your site technically clean, your Google Business Profile complete, and your pages actually competitive.

We guarantee the work — specific deliverables, on a schedule, reported plainly. We do not guarantee the outcome, because it depends on your competition, your reviews, your market and an algorithm nobody outside Google controls. A "results guarantee" in SEO is almost always structured so the agency can't lose. Ask exactly how any guarantee is measured, and who does the measuring.

A website doesn't create demand — it converts it. If people are already searching for what you do, or being referred to you, a good site turns more of them into calls. If nobody is looking for you yet, a website alone won't fix that, and we'd be lying to say otherwise. You'd need something upstream first: ads, outreach, or reviews.

It's real and it's early. AI crawlers don't run JavaScript, so a lot of modern sites — especially drag-and-drop builder sites — are literally a blank page to ChatGPT and Perplexity. Our free audit tells you if yours is one of them. Anyone selling "AI search optimisation" as an expensive separate product right now is mostly repackaging SEO, and nobody — including us — has five years of proven results at it.

The documented scams: the vanishing deposit (paid, then they go dark); domain hostage (they register it in their name); login hostage (they won't give you admin access, so every change costs money); proprietary lock-in (a site that can't leave their servers); fake portfolios (look up every URL and check it exists); and "we're calling from Google" — Google does not cold-call about your ranking, ever.

Protect yourself: register the domain yourself, pay by credit card, never pay 100% up front, get admin logins on day one, and get the exclusions in writing. Use every one of those on us too. If we're any good, it costs us nothing.

Partly, yes — of course it is. We wrote this page and we'd like your business. So don't take our word for any of it. Every protection listed above works against us too, and we'd encourage you to use all of them on us. That's the point: you shouldn't have to trust an agency you just met. You should be structurally safe whether we turn out to be good or not.